{"id":100892,"date":"2023-11-15T20:09:45","date_gmt":"2023-11-15T20:09:45","guid":{"rendered":"https:\/\/celebritycovernews.com\/?p=100892"},"modified":"2023-11-15T20:09:45","modified_gmt":"2023-11-15T20:09:45","slug":"is-tsbs-app-down-online-banking-problems-explained-the-sun","status":"publish","type":"post","link":"https:\/\/celebritycovernews.com\/lifestyle\/is-tsbs-app-down-online-banking-problems-explained-the-sun\/","title":{"rendered":"Is TSB's app down? Online banking problems explained | The Sun"},"content":{"rendered":"

HUNDREDS of TSB customers have been left unable to get on to their internet banking and the mobile app following an outage.<\/p>\n

Below, we take you through what you need to do if an outage or lack of service means you can't access your cash.<\/p>\n

<\/p>\n

How can I check if TSB is down? <\/h2>\n

The bank's app and website went down on November 14, leaving hundreds of customers locked out of their accounts.<\/p>\n

Downdetector, which tracks outages, reported issues from over 900 people at around 11.50am.<\/p>\n

The website also tells you if the problems you're experiencing are impacting others as it relies on customers reporting complaints.<\/p>\n

For that reason though, it's not always the most accurate indication of an outage.<\/p>\n

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Customers can also see if there are any issues with TSB's services by checking a dedicated page on its website.<\/p>\n

Here, you can find out what services have been affected, including mobile, online, telephone banking and card payments. <\/p>\n

Banks also regularly issue updates on social media, so Facebook and Twitter are worth checking for any outages.<\/p>\n

Can I claim compensation for an outage?<\/h2>\n

Telecoms companies are obliged to offer compensation to customers if there has been a drop in service, although banks aren't.<\/p>\n

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You may, however, be entitled to some money back depending on how much the service disruption has affected you.<\/p>\n

You'll need to present evidence of how the outage negatively affected you, including any extra costs incurred, such as late payment charges.<\/p>\n

Make a note of when you were unable to access the services and names of anyone you spoke to about resolving the issue too.<\/p>\n

This will strengthen your case when it comes to getting any compensation.<\/p>\n

You can find more details about how to complain to TSB on its website. <\/p>\n

What to do if you can't access your money<\/h2>\n

If you can't access your money and you need to urgently, here's what to do:<\/p>\n