Furious Vodafone customers hit by roaming charges of up to £5000

Furious Vodafone customers are hit by roaming charges of up to £5000 after a ‘glitch’ at the mobile operator billed holidaymakers for using their phones abroad

  • Customers said they were unable to use their phone with no explanation given
  • They were sent alerts saying their data had run out and had additional charges
  • Furious customers took to social media and criticised the mobile operator 

Furious Vodafone customers have slammed the company after they were hit by roaming charges of up to £5000 after an error meant holidaymakers were billed for using their phones abroad.

A number customers complained they were unable to use their device with no explanation given.

They were then sent alerts saying their data had run out, and were racking up huge extra charges, with many taking to Twitter to say their bills had risen by hundreds, if not thousands of pounds.

Andy Pearch said: ‘This is a JOKE! £4903 on my bill and now I get a text informing me I’m cut off till I pay some of the bill.

‘Stress of this is ruining my holiday but Vodafone don’t care.’ 

Andy Pearch described the error as a ‘joke’ and said the stress of the situation was ruining his holiday

Nicola Caulton said her service, the app and web services were not working and the situation was ‘very distressing’

Lauren Westwood asked for customers to be reconnected so she could contact family members

Barry Mitchell and his wife both had problems with additional charges which Vodafone says people will not have to pay

Mrs Cloudie said the large bill was ‘extremely unsettling’ and wanted to be notified when the error was fixed

And David Gordon questioned why the issue was not identified faster by the mobile operator

Nicola Caulton said: ‘I’m on holiday and keep getting messages about an unusually high bill.

‘Now my service has been withdrawn and your app/web services aren’t working either.

‘Thank god for social media keeping me updated – it’s very distressing.’ 

And Barry MItchell added: ‘Vodafone has gone into meltdown tonight.

‘My wife nearly had a heart attack when she saw her bill. Now I’ve got the same thing.’ 

Vodafone has already assured customers they would not have to pay incorrect bills. 

Vodafone has already assured customers they would not have to pay incorrect bills

Vodafone told the BBC: ‘We are very sorry that some customers could not use their phones yesterday, when roaming abroad. This was due to a technical error, which we have now fixed.

‘Some customers are receiving billing messages in error; we are working through these as an urgent priority and are removing any errors from customer accounts.

‘Customers will not be charged and do not need to worry about contacting us as we are proactively checking accounts.’

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