Bristol dental patient outraged after being charged extra to cover PPE

Outraged patient slams dentist in Bristol after being charged an extra £60 for treatment to cover PPE COSTS

  • Beverly Hawkins says patients should not have to foot the bill for  PPE costs
  • Locals in Brislington, Bristol, took to Facebook to express their utter anger 
  • Director of Warrington House Dental Practice says the costs are temporary 

A patient has blasted her dental practice after an extra £60 was added to her bill to cover PPE costs.

Beverly Hawkins couldn’t believe her eyes when she spotted the extra charge for personal protective equipment.

She claims she was charged too much to cover the costs of the equipment, which is needed for practices to reopen safely due to Covid-19.

That hurts: Beverly Hawkins is outraged she was charged £60 on top of her treatment to cover PPE costs

Beverly said: “Can anyone confirm why they are charging for personal protection for the dentist and technician when they are already getting paid for the treatment.

“Surely this should lie with them as they are trading and getting paid for treatments.

“Can anyone confirm, as have been charged £60 on top of treatment?

“Already pay on private Denplan for treatment but was billed for PPE £60 not happy.”

Touraj Razavi – director of Warrington House Dental Practice in Brislington, Bristol – says the charges are temporary.

They only apply to aerosol generating procedures including fillings, crown preparations, root-canal treatments and surgical extractions.

But news of the seemingly extortionate fee sparked outrage on a local Facebook page.

 Claire Smith said: “I think that’s disgusting.

“My dentist group are NHS and I wasn’t charged anything for PPE when I went last week.”

Lois Kavanagh said: “I go to a different dentist and pay a monthly fee for private dental cover and I was charged extra for PPE – It wasn’t anything near £60 though.

“I think you’d be hard pressed to find any dentist which isn’t making an additional charge.”

Zelda Jones said: “Dental treatment is expensive enough without a massive surcharge on top.”

Christine Murphy said: “Disgusting! Complain and don’t go back to them.”

Mr Ravazi said there is a shortage of PPE and its cost has increased “significantly”.

He added: “We have provided the absolute highest level of PPE to be able to open our practices up and offer our services all whilst keeping our staff and patients completely safe.

Director Touraj Razavi of Warrington House Dental Practice  said a shortage of PPE was driving up costs

“We are keen to highlight that if anyone would like more detail on any one of the practices in place they can contact us directly and we are more than happy to explain the above in detail.”

The practice claims it’s spent £24,000 Covid-proofing the premises.

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