Supermarket chain axes self-service checkouts to bring back fully-staffed tills

Supermarket chain Booths has revealed it is ditching almost all of its self-service checkouts in a bid to bring back fully-staffed tills.

The brand, based across northern England, will scrap self-service tills in 26 of its branches. Only two stores in Cumbria will retain self-service machines.

The firm, which is known as the “northern Waitrose”, has seven stores in Cumbria, as well as 16 in Lancashire and outlets in Yorkshire and Cheshire. It says it is responding to customer feedback, reports the BBC.

A spokesman said: “We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores.”

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“We have based this not only on what we feel is the right thing to do but also having received feedback from our customers.

“We will retain self-checkouts in two of our stores in the Lake District in order to meet the needs of our customers during very busy periods.”

The company, which opened its first store in Blackpool in 1847, says it aims to “sell the best goods available, in attractive stores, staffed with first class assistants”.

It added: “Delighting customers with our warm northern welcome is part of our DNA and we continue to invest in our people to ensure we remain true to that ethos.”

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