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Royal Mail has announced which scams Britons should be currently looking out for. Scams are often difficult to spot as they seem legitimate and are similar to the real messages that customers receive from a specific company.
The postal company has warned Britons about two scams that are currently circulating in the UK.
On its website, the Royal Mail said: “These are the current scams we’re aware of that look like they’re sent by Royal Mail, but are in fact fraud or phishing scams.
“Please don’t click on any of the links in these emails and be vigilant if you receive a communication.”
The scammers use texts and emails to contact people and trick them into giving out personal and financial details.
One of the scams, which is sent via both text and email, tell people to make payments to ensure that their parcels are delivered.
The text says: “Royal Mail: your package has a £2.99 shipping fee, to pay this now visit.
“Actions will be taken if you do not pay this fee.”
The link attached to the text is to a fake Royal Mail website.
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The Royal Mail has told its customers that this text is not from them.
The postal company explained how to know if a text is real or fake.
It said: “Royal Mail will only send email and SMS notifications to customers where the sender has requested this when using our trackable products that offer this service.
“The only time we would ask customers to make a payment in an email or SMS is if a customs fee is due.”
The company added: “In this case, we will also leave a grey card telling them there’s a fee to pay, either for the international customs fee or a surcharge for an underpaid item, before we can release the item. This may arrive later than the email or SMS.”
A spokesperson for the Royal Mail said: “Royal Mail Group works hard to prevent and detect fraud.”
The second scam, which has so far been reported by 1,700 people to Action Fraud, is an email claiming that a parcel has not been delivered.
Scammers have been sending an email informing people that their “package” will be returned to its sender if they do not fill in a form with their personal details.
The details they are asking for include your card number, security code, sort code, account number, and your mother’s maiden name.
Action Fraud wrote in a tweet: “Watch out for these fake Royal Mail emails. They’ve been reported to us over 1,700 times. Help us remove malicious emails and websites like these by forwarding suspicious emails to: [email protected]”
Royal Mail has also issued a checklist of things that it will never ask customers.
The list includes never asking for personal or confidential information, never asking customers to enter information on a page that isn’t the Royal Mail website, and never sending emails that include attachments.
The only time Royal Mail will attach something to an email is if the email was solicited by a customer, for example, if the customer contacted Royal Mail with an enquiry or signed up for Royal Mail updates.
Royal Mail also stressed that it does not receive a customer’s email address as part of any home shopping experience.
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