Mum's warning after toddler trapped hand in Asda Scan and Go holster

Mother issues warning to parents after her toddler trapped his hand in an Asda Scan and Go holster – as it emerges over 100,000 supermarket trolleys pose a safety risk to toddlers

  • Woman from Slough told how her son got hand stuck inside hole for scanner
  • Claimed her little boy’s wrist was left cut and bruised after she pulled it out
  • Claims son was in hysterics while they waited 20 minutes for first aid at store
  • Asda has taken reports of ‘minor injuries’ as a result of kids getting hands stuck
  • It is thought other retailers could be affected by the safety flaw on the trolleys
  • Asda understood to have been aware of problem but chosen not to recall them 

A mother-of-two has issued a warning to parents after her toddler got his wrist stuck in a Scan and Go holster on an Asda shopping trolley.

The woman from Slough, who did not wish to be named, claimed her two-year-old trapped his hand as she turned her back to reach for an item on the shelf.

When she discovered what he’d done she pulled his hand out ‘in a panic’, and it emerged cut and bruised.

She said her son was in ‘hysterics’ as she approached customer services, where she claims a manager offered her a £10 toy to console him.

A mother-of-two has issued a warning to parents after her toddler got his wrist stuck in a Scan and Go holster on an Asda shopping trolley

She alleges they then had to wait 20 minutes for a first aid-trained member of staff to assist them.

Earlier this week it emerged more than 100,000 Asda shopping trolleys pose a potential safety risk to young children, with the supermarket apparently having been aware of the problem for several months.

A store representative said branches have taken reports of ‘minor injuries’ including skin grazes due to children putting their hand in the hole where the Scan and Go scanner sits – which is within reaching distance on the trolley’s inbuilt baby seat.

No broken bones or serious injuries have been recorded and Asda has chosen not to recall the trolleys, reports the Daily Telegraph. 

The mother alleges she had to wait 20 minutes for a first aid-trained member of staff to assist them after the incident

The concerned mother took to Facebook to share her story, where another mother claimed she has had to stop her son doing the same thing ‘several times’.

She wrote: ‘Just a warning for all mummies and daddies with babies that sit in the trolley who shop in Asda or any supermarket that has the scan shop. 

‘This is the result from my son sticking his hand inside the hole where the scanner is supposed to go! Yes I understand my son put his hand in the hole himself but most babies don’t really understand and poke their fingers and hands in all types of things! 

‘I personally think it is unacceptable to put that holder for the scanner right where our babies sit because they are going to investigate what exactly that hole is and this unfortunately is what happened. 

Earlier this week it emerged more than 100,000 Asda shopping trolleys pose a potential safety risk to young children, with the supermarket apparently having been aware of the holster problem for several months

‘In panic as a mother or father I immediately pulled his hand out as it was stuck inside and this is the result. I went straight customer service and they said they would call a manager.

‘He came over and basically fobbed me off with a £10 toy to basically shut my son up and he was in hysterics screaming. He then said he would call the first aid of the store which again was a nightmare as we were waiting for them for 20 mins before one even showed up then they didn’t have anything in the first aid box to put on my son and went to the shop floor to get a plaster and antiseptic wipe. Disgrace (sic)!’

The mother said she received an apology and was given a £10 ‘good will gesture’ gift card and a number to call head office.

The mother took to Facebook to share her story, where another mother claimed she has had to stop her son doing the same thing ‘several times’

She claimed she tried to ring them but was cut off three times before she finally got through and was transferred back to the Slough branch, where she spoke to the same manager who dealt with her in the store.  

The mother alleged she was then told to phone head office again and offered an additional £15 gift card and a call back from a superior member of staff.

‘I am absolutely disgusted with the outcome!’ she wrote. ‘Please just be careful as this could be your child.’

Her post attracted a number of sympathetic comments, with one mum writing: ‘This is awful I’ve had to stop Michael a few times doing this.’

The mother’s post attracted a number of sympathetic comments, with one mum writing: ‘This is awful I’ve had to stop Michael a few times doing this’

‘That’s disgusting!’ commented another. 

An Asda spokesperson said it had carried out risk assessments of its Scan and Go trolleys and fulfilled its legal obligations. 

It is believed other supermarket trolleys could also carry the safety flaw. 

An Asda spokesperson told FEMAIL: ‘Our customers’ safety and wellbeing is our top priority which is why all the equipment in our stores, including our shopping trolleys, is thoroughly risk assessed to comply with health and safety regulations, but we take any concerns of this nature seriously. 

‘To help us understand what could have happened we would welcome this mother to get in contact with us, but we would again like to apologise for her experience in September and are really pleased to hear that her little boy has made a full and speedy recovery.’

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