EVER worked in the service industry? Then chances are, you've probably had an angry customer kick off at you for something that's categorically NOT your fault.
So from the outside looking in, we always assumed that delivery drivers had it easier in the sense that they don't have to interact all that much with them.
But according to Uber Eats driver Owen Lindstrom, there's one thing that customers do that drives them mad – and we can't say we blame them.
In a viral video that's racked up over 4.8m views, Owen hit back at people who "tip bait".
"In food delivery apps, the customer has the ability to increase or reduce the tips after drop off," Owen explained.
Explaining how it works, Owen said: "Tip baiting is when a customer offer a large tip to get their food faster and then take it away at the end."
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But how do they get away with it?
Well, Uber Eats has a function where you can add another tip or reduce it if you're unhappy with the service – which Owen says is often abused by stingy customers.
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He added: "While it’s good to protect the customer from having bad service by holding the tip over your head, it leaves a big opportunity to screw over the driver."
Although there's no way for them to avoid "tip baiting", Owen urged other drivers to be suspicious of VERY generous tips.
He said: "My best advice would be to find an area that doesn't tip bait and stick around there."
Needless to say, the video left viewers shocked and sparked fierce debate.
Suggesting a way around it, one replied: "Perhaps we shouldn't be pre-tipping at all. Tip after, like at a sit-down restaurant."
Another added: "They should add a feature so drivers can comment on the buyer for other drivers."
Meanwhile, a third wrote: "Honestly the driver shouldn‘t see the tip until he has delivered."
For more viral stories, this woman revealed ‘secret’ codes on back of food packets which cut her weekly shopping bill in half.
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