I work at Target – we have a specific length of time to respond to customer's call for help – or we get in trouble

TARGET employees have been speaking out about some of the store's intense rules for employees, including having to respond to customers within 15 seconds.

And if employees don't pick up in time, they will take a hit on their guest services score.

When you shop at Target, you might notice small call buttons or telephones throughout the store.

You can press those call buttons to ask questions about pricing, item location, or even to report a spill or disturbance in the aisles.

When a customer presses that button, Target employees have 15 seconds to respond before the system starts giving them additional warnings.

When employees have lower guest service scores, they risk trouble from management, or even, in some cases, dismissal.

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 “When a guest picks up one of those red phones by the price scanners, they are given a chance to be directed to the store operator or page a team member,” Michael, a Target team member in the Los Angeles area, told Mental Floss.

“When they page a team member, it will announce on our walkies that a guest needs service in whatever area the phone was in. We have 15 seconds to get to that phone and clear the request.”

On top of having to respond to calls, Target employees serve a number of other functions in the store.

In fact, all Target employees have to be trained on biohazard cleanup.

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Employees have to clean up bodily fluid messes, as well as dispose of things like used underwear.

“Technically, it’s the cart attendant’s responsibility, but we don’t have one all the time,” Katherine, a Target team member in Missouri, told Mental Floss. “You have to be certified in biohazard clean-up. It’s training you have to do. You’re able to clean chemical spills, feces, stuff like that.”

“For blood, we’re supposed to get the store leader," she added.

Target employees often face other challenges as well, such as shoppers who act like "Karens."

“Karen is basically the guest that complains about why her coupon didn’t work,” Katherine says. “She’s many people. Her name may not be Karen in real life, but she’s a pain. Just a guest that wants to speak with your manager.”

Target employees also speak in their own lingo, using slang including race track, reshop, and clopen.

And while Target does have high expectations for its employees, they also have some worthwhile perks.

“There’s a high turnover rate in general,” Katherine said. “People are intimidated by Target. When they first start, it’s a lot to take on, learning terms. Sometimes people start and never come back the next day."

“It’s probably the best job I’ve ever had,” she continued, saying that her team members have also become her best friends.

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Employees also say that Target gives great mandated breaks, a 10 percent in-store discount and flexible hours, which make the company worth some of the high-stress work requirements.

The Sun approached Target for comment on their customer response practices.

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